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CANCELLATION / REFUND POLICY

Given below are Rummy24 terms of cancellation/refund in detail :


Games Termination during play

A game could get terminated due to inconsistency in internet connection, internet service outage, power outage, adware or malware attack, computer viruses, computer malfunction, any natural disasters or any other failure which is beyond our control – in all such cases of cancellation of the game, Rummy24 will not be held responsible. It is hereby understood that you have read these terms and continuing to use our services means you acknowledge and approve the same and you also acknowledge that Rummy24 will not be held responsible for any such cause of cancellation of the game and the losses incurred if any due to such a cancellation of the game.

Games Pause during play

When a Cash game is paused for a certain time interval due to unforeseen technical problems, a message to that effect would get flashed on the game table and lobby, displaying the interruption duration and instructing Players to not close the game table or lobby, or to not log out from the Website or App during the stated time interval. In case if Player chooses to either leave the table, exit the lobby or log out from Website or App during this interruption period then Player would be considered as having forfeited the game and he would lose his buy in amount against the lost game value, and it would not be refunded under any circumstances.
At any point during the period of interruption mentioned in the notification, the game will continue exactly from where it got paused; in case if the game doesn’t resume within the stated time interval then it would be cancelled and buy in amounts of all the players playing that game would get refunded to Player wallet (account) within 48 hours.

Third-party Gateway

All financial transactions to make a deposit into your account on Rummy24, using any financial instrument like credit card, debit card, cash card or any other bank card/s are made through third-party payment gateways. The third-party payment gateway is responsible to accept or deny such a transaction/s and all such transactions made by you will be subject to the terms and condition of the third-party payment gateway and Rummy24 will not be held responsible for any such denial by the third party.
In case of reversal of amounts if any transacted by you, Rummy24 may reverse specific amount of the transaction in full or as specified after deduction of charges if any – this refund of amount will be made only to the financial instrument which was used by you to perform the transaction. You understand and acknowledge that all reversal will be made only to the financial instrument used.

Verification and Validation

Rummy24 validates the details provided by you at the time of registration at several stages and from time to time. Emails or SMS and phone calls are medium used to communicate with you for validation purpose. While several attempts are made to contact you to validate the personal details provided by you, in cases where we are unable to establish contact with you and validation process remains unsuccessful, Rummy24 reserves the right to suspend your account and remit the balance in your account (after deduction of service charges) to the instrument used by you to make the online transaction when making the deposit.

Discontinuation of Promotional Offers

Rummy24 reserves the right to terminate or discontinue contests, games, offers, bonuses and tournaments without prior notice. In case of any such termination, discontinuation or cancelation, Rummy24 will not be held liable, except for the entry fee for any such event as and when applicable.

Requests for Refunds

A refund request will only be processed in cases of accidental or erroneous cash credit. Rummy24 will independently address to such a request for refund. A refund process will only be executed for genuine cases of accidental or erroneous cash credit. Rummy24 will individually investigate such a request and refund for the same will be made within two weeks. All such refund will be remitted to the financial instrument used by you while making the transaction/s.

Discontinuation of the Use of Website

In case you wish to voluntarily discontinue the use of the services provided to you by Rummy24, you need to send us an email at support@rummy24.com mentioning in clear terms your intention to terminate your account and the reason if any. Rummy24.com after due evaluation of your account will refund the entire cash, deducting the applicable levy and taxes if any.

Rummy24 Games Cancellation Settlement Policy

If any cash game or tournament is cancelled at Rummy24 due to a technical glitch at our end, the following games cancellation settlement policy shall be followed. Kindly note that this policy is applicable to the online rummy players who were almost winning or even won the game at the time of cancellation.

Points Rummy Cash Game:

If a Points Rummy Cash Game were to be cancelled due to a technical glitch at our end, the table balance of all participating players would be restored to the amount at the beginning of the cash game and credited back to each player’s account balance.

Pool Rummy Cash Game:

In the event of cancellation of a pool rummy game, the sum of entry fees of all the players excluding Rummy24’s service charge paid by the players eliminated prior to the round game got annulled, would likewise be dispersed to those players lasting in the table. Also, this policy is applicable to rummy online players who were almost winning or even won the game during cancellation time. Should the game be annulled at first round, just the entry fee minus the service charge shall be refunded to the players.

Deals Rummy Cash Game:

In the event of cancellation of a deals rummy cash game, the sum of entry fees of all the players minus the Rummy24’s service charge paid by the players who have been eliminated prior to the round game was cancelled, shall equally be distributed to all the players remaining in the table.

FOR TOURNAMENTS:

Freeroll Tournaments:

In the event of cancellation of Freeroll Tournament, Rummy24 has three options to process the settlement:

Void the tournament:

If any tournament is annulled before its start or during the first round, the game would remain cancelled and no prizes will be circulated.

Settlement for the current round:

The prize pool set aside for the annulled round shall equally be dispersed among the players qualified from the last finished round.

Settlement for the unfinished rounds:

Prize money for the all the rounds that are remaining shall equally be dispersed among the players that have qualified from the last finished round.

Cash Tournaments:

In case of cancellation of a tournament, the entry fee paid by players who have been rejected up to the last finished round and the last amount shall equally be dispersed among players that have qualified from the last finished round, after deducting the applicable charges. Rummy24 reserves the right to change our Games cancellation policy and take decisions at our discretion. Player will however be informed about any policy changes or decisions of Rummy24. Till then, players can continue with the best gaming experience at Rummy24.